Frequently Asked Questions

1. How does an RO system work?
The sediment filter removes suspended matter like dirt, rust and sand. The 2 carbon filters remove chlorine, metals, chemicals and other tastes and odors causing impurities. The RO membrane removes (rejects) 98% of all the dissolved solids that remain in the water.

2. What happens to the impurities that were in the water?
The filters capture a good deal of them and the rest are washed down the drain by the RO membrane. The RO membrane is self-cleaning and can last 3-5 years with proper filter maintenance.

3. What kind of maintenance is involved with my system?
The filters in stage 1, 2 and 3 must be changed every 6 months. This is a simple 10-minute procedure and the filters can be purchased by calling our toll free number 1-866-225-4026 or on-line here. If this sounds too involved we can recommend a local plumber that can change the filters for a small fee.

4. How difficult is this system to install?
The average handy homeowner can install this system in about 1-2 hours following the step-by-step instructions provided. If this sounds too difficult we can recommend a local plumber to do the installation for a small fee.

5. I have a water softener; doesn't this treat my drinking water?
A water softener is good for the home's plumbing and appliances but does not do any filtration of the water. The RO system will work well in conjunction with the softener to filter out impurities and bad tastes for drinking and cooking.

6. Does the unit have to be mounted under the kitchen sink?
No. The unit can be located in another cabinet in the kitchen or even in the basement or garage.

7. Does this unit produce as good tasting water as the bottled water I have delivered or buy at the store?
Yes. This unit uses the same process bottled water companies use to make bottled water.

8. I have a pitcher filtration system, how is this system different?
Those systems use a small carbon filter that simply absorbs chlorine, taste and odor. Our system has 10 x the carbon for absorption, a sediment filter and a membrane. There is simply no comparison between the two systems.

9. This system seems very expensive?
With the amount of water that this system produces it works out to .02¢ per liter.

10. Can this system tie into my automatic icemaker?
Absolutely. We recommend it for better tasting and harder ice. It takes an additional fitting and tubing and a fitting. You can run 40-50 feet if needed.

11. How big is the system?
The dimensions are as follows: The RO module is 15" tall x 16" wide x 5" deep. The storage tank is 11" diameter x 16" tall. Either or both can be remote located.

Common Terms